Ownership of the Website
This Website is owned and managed by thekailon. All information and content provided on this Website shall be the sole property of thekailon and all rights for distribution are reserved with thekailon.
Effect of this and related documents
Periodic policy changes
If you would like to have your personally-identifiable information removed from thekailon databases, please contact thekailon directly. We will use reasonable efforts to comply with your request. However, there will be residual information that will remain within thekailon databases, access logs, and other historical internal records, which may contain such personally-identifiable information.
Your requesting available information about you
If you want to find out what information thekailon has in its database about you, please contact thekailon directly. Please include your name, e-mail address, and other information in the same format that you originally supplied to thekailon so we can be more certain of matching your request to the correct information.
Information we may gather
thekailon offers online resources designed to provide health, medical, and product-related information and services such as chat with doctor, online discussion forums, communities, counselling services, phone consultations and e-mail communication etc. For the said purpose certain personally identifiable and non-personally identifiable information has to be gathered, relied upon and used, as described below.
"Cookies" We also use "cookies" - that is, small text files placed on your computer's hard drive/ mobile - to help you in getting faster access to this Website's contents, and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend at any particular area of this Website and in particular thekailon services you choose to use. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow thekailon to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third party web sites.
Personally identifiable information
In certain areas of this Website, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Website. For instance, the names and contact information of persons who visit our Website are added to our database (presently maintained in Hyderabad, India) so that, for example, they may be contacted in the future regarding thekailon products, services or future opportunities. Such contact may occur by e-mail, telephone or mail, as thekailon deems appropriate.
thekailon may also collect health information about you that you provide by while enquiries/ raising queries or during the treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records etc.).
As some of services provided by thekailon are paid services, thekailon may require additional information pertaining to your contact details, billing address, credit card information etc. All such information collected is for the purpose of providing consultancy and counselling services to you. We may also collect information from you if you subscribe to any of our regular newsletters. Providing us with the aforesaid information is optional. However, in some cases it may not be possible for us to provide the service in question without receiving certain information from you.
How we use the information we gather
thekailon will use the information received to provide services in the best interest of the users. You agree and understand that the apart from thekailon and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems may have access to your personal data. thekailon has not entered into non-disclosure agreements with such third parties. You consent to such persons having access to your information.
How We Use Non-Personally Identifiable Information We aggregate data on users' home servers for internal review purposes, in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.
Additionally, thekailon shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. thekailon shall make best endeavours to securely store the information supplied and the response provided. thekailon may also produce reports on the use of the services utilised by the user to monitor and develop the services.
With your permission, academic institutions and/or thekailon may use your data for case studies, wherein your name, age, ailment and other details may be revealed. In these instances, we shall inform you in advance and obtain your consent for the same. You will have the choice to opt out of the study.
Other causes of release of data may include but are not limited to
taking precautions against liability issues;
to assist government enforcement agencies;
to investigate and defend thekailon against third party claims or allegations;
to protect the security or integrity of the Website and/or services provided by thekailon; and/or
to protect the rights, property, or personal safety of thekailon, users of the Website and any other person.
thekailon shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger or acquisition. thekailon will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.
Consultancy and counselling are intended solely for your use. All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is therefore not appropriate to be shared with others. You shall not without prior written permission from thekailon share this information with any person whosoever, and/ or alter or edit the same.
thekailon disclaim any liability arising out of sending transaction verification code to the prospective user on the telephone number provided by him /her or otherwise, despite opting for DND services.
How the User Can Access or Correct Information
In order for thekailon to provide effective consultancy and counselling services, you shall be required to provide full, complete information and updated information pertaining to the ailment (including but not limited to your medical history). thekailon shall be entitled to presume that the said information provided by you is true, correct and updated.
You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an e-mail as per the contact details stated herein. Where offered, you also may update your personal information by modifying information that you previously have entered into forms or data fields on our Website.
Please note that thekailon shall not be responsible in any manner whatsoever for wrong diagnosis and/ or prescription. We will use reasonable efforts to correct the incorrect information. We use this procedure to better safeguard your information.
thekailon will take reasonable steps to protect your personal information as it is transmitted from your computer and/ or mobile to our online resources and servers, as well as to protect personal information in its possession from unauthorized access, disclosure, alteration or destruction. Due to the nature of online consultancy, chat and counselling, it is your personal responsibility to secure your own copies of your passwords and related access codes for our online resources.
Third party website
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive nformation through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
his Website and e-mails received by you may include surveys that seek your feedback on the services provided to you by thekailon. This information is used to improve our services and identify Website and service enhancements. By providing thekailon with any information or ideas you acknowledge that thekailon is free to use this feedback for any purpose whatsoever, without any compensation to you.